Requesting and Complaining

In this Unit, we will look at some common expressions which can be used when we want to ask for something, or to complain about something at a hotel.

Asking for Things/Service at a Hotel

May I have an extra pillow, please?

May I have an extra blanket, please?

Do you have an iron that I may borrow?

Could you send some shampoo up to my room, please?

Could you call me a taxi, please?

Can I leave my luggage here until later today?

I'd like a wake-up call at 6:30, please.

Complaining about the Room/Service at a Hotel

The TV in my room doesn't seem to work.

The air-conditioner in my room is not cold enough.

There is no heat in my room.

The tap in the bathroom is dripping.

The toilet in my room doesn't flush.

The room is very dirty.

My room faces the main street and it's very noisy.

I asked for a non-smoking room, but I got a smoking room.

The person next to my room has his TV turned on really loud.  I can't sleep.

There seems to be a party going on in the room next to ours.  We can't sleep.

I ordered room service over 30 minutes ago, but I am still waiting for the food.

 

Examples:

 

Dialog 1:  (Keiko is in her hotel room)

Clerk:      Front desk.  May I help you?

Keiko:     Yes.  This is Room 2234.  May I have some extra towels please?

Clerk:      Sure.  I send some up right away.

Keiko:     Oh, and could I borrow an iron?

Clerk:      Certainly.  I'll send one up with the towels.

Keiko:     Great!  Oh, I'd like a wake-up call tomorrow morning, please.

Clerk:      Certainly.  What time would you like us to call you?

Keiko:     Umm... 7 a.m. would be fine.

Clerk:      Sure. 

Keiko:     Thanks a lot.

Clerk:      You're welcome.

 

Dialog 2:  (Ann is not too happy with her room.  She is having a word with the front desk clerk)

Ann:       Excuse me, I am staying at Room 323.  My room faces the main street and it's very noisy.  Also, there doesn't seem to be heat in my room.  Could you change my room?

Clerk:    Umm... Let me check to see if there are any vacant rooms...  Ah, I can let you have Room 468.  It's facing the garden so it should be a lot quieter.

Ann:     Oh, fantastic!  I hope there's heat in this room!

Clerk:   I'm sure there is, but if there's any problem, please let me know.

Ann:    Thanks a lot for your help.

Clerk:  You're welcome.  Enjoy your stay.

 

Dialog 3:  (John can't sleep!)

Clerk:    Front desk.  May I help you?

John:    Yes, this is Room 332.  There seems to be a party going on in the room next door.  It's very noisy and I can't sleep! 

Clerk:   OK.  I'll send someone up right away.  We're sorry about that.

John:   Well, it's not your fault.  Thanks for your attention.

Clerk:  You're welcome.  Good night sir.