Checking In

In this Unit, we will look at some common expressions which can be used when we are at a hotel and are in the process of checking in.


Guest - Checking in

 

Hi, I have a reservation.  The name is Johnson.

Hi, do you have a reservation for Johnson?

Hi, I'd like to check in.  I have a reservation.

Can I have a room with a view of the garden, please?

 

Guest - Common Questions to Ask when Checking in

 

When is breakfast served in the morning?

Is there a restaurant in the hotel?

Where is the business center?  I'd like to check my email.

Can I use the Internet in my room?

Is there a pool?

Is there a gym?

Is there a safe deposit box in the room?

Do I pay now or at checkout?

Do you take credit card?

Do you accept traveler's checks?

What time is checkout?

 

Examples:

 

Dialog 1:  (at the front desk)

Clerk:  Good evening.  May I help you?

Nick:   Yes, I have a reservation.  The name is Johnson.

Clerk:  Mr. Johnson... Ah, yes.  Would you fill out this form, please?

Nick:   Sure...  Here you are. 

Clerk:  You've booked a single room for 3 nights, is that right?

Nick:   Yes... and I want a non-smoking room please.

Clerk:  Sure, no problem.  Your room is on the 2nd floor, Room 233.  Here's your key.

Nick:   Thanks.  By the way, is there a safe deposit box in my room?

Clerk:  Yes, it's inside the closet.

Nick:   Great!

 

Dialog 2:  (later on...at the front desk again)

Nick:   Excuse me, is there a place where I can use the Internet?

Clerk:  Yes, there is a business center just around the corner where you can use the Internet and fax machines.

Nick:   Oh great!  And is there a restaurant in the hotel?

Clerk:  Yes.  It is located to the right of the lobby.

Nick:   OK.  Until when is the restaurant open?

Clerk:  It's open until 11 p.m.

Nick:   Great!  Thanks a lot.

Clerk:  You're welcome.  Enjoy your evening.